Individual tips – Helpful hints for daily use 1 Operative CRM 2 Right-click on Records 3 Send Link via Email 4 Microsoft Dynamics CRM has encountered an error 6 Contracting the column width 7 Recently viewed Records 8 Sorting several columns 9 Bulk Edit 10 Printing a Record 12 Use of alerts for events 13 Use of field descriptions 19 Use of the mouse wheel for navigation 20 Views for duplicate detection 21 Navigation between records from a View 23 Finding the right data in a Lookup field 24 Navigate backwards 26 Choosing several Records in a View 27 Merging of contacts if warned about a duplicate 28 Overview on all activities 29 Communicative CRM 34 Detailed overview concerning the customers history 35 Conversion of activities in campaign responses 37 Integrate marketing list members without characteristics 39 Defining the recipients for direct mailings 45 Pending emails 47 Analytic CRM 48 Social Area vs. Sub grid 49 Party list field vs. Lookup field 51 Collaborative CRM 54 Follow-Function 55 Deleting not needed views or followings 57 Relationships for customers 59 Strategic CRM 62 Self help 63 Connections vs. relationships 67 Serial tips – How to-series for complex functions 73 How to: Excel 74 How to: Providing an import template for excel 75 How to: Export of notes to excel 77 How to: Static or dynamic excel sheet 79 How to: Outlook 82 How to: Marking Records by color 83 How to: Time stamp for tracked eMails 84 How to: Recently viewed Records 85 How to: Adjusting Outlook views 86 How to: Number of Records in a View 88 How to: Search 90 How to: The different search functions 91 How to: Filtering in views 94 How to: Searching for a date with random time 95 How to: Searching for data based on their context 96 How to: Using wildcards 97 How to: Using the enter or tab key in the Lookup field 98 How to: Personalising Microsoft Dynamics CRM 100 How to: Showing more than 50 Records in a View 101 How to: Define standard views 102 How to: Opening your own user account 104 How to: Uploading pictures for personalization 105 How to: Data entry 106 How to: Using keyboard shortcuts 107 How to: Fast entry of dates 108 How to: Undo / Redo data entries 109 How to: Fast entry in Lookup fields 110 How to: Overwriting the indication of duration 112 How to: Differences in the use of the +- symbol 113 How to: Handling service activities 116 How to: Terminology of service activities 117 How to: Right entry of a resource 118 How to: Rule of service selection cannot be fulfilled 120 How to: Scheduling outside of working time 122 How to: Site-Alert 124 How to: Exceeding the number of resources 126 How to: Selection rule for resources 128 How to: Specification of too many resources 130 How to: Resources do not have required Capacity 132 How to: No resource selected 135 Glossary 136 Functions 136 Terms 137 List of tables 139 List of screenshots 139